Cyber Attacks Can Happen to Anyone
In today’s digital world, there are no longer clear boundaries between large and small companies when it comes to risk. Anything connected to the internet is a potential target for cyberattacks.
Many business owners in Indonesia still believe that hacker attacks only target large corporations like banks, marketplaces, or government agencies. However, the reality is that all industrial sectors are now in the danger zone—from hospitals and mining to logistics and manufacturing to MSMEs.
Amidst these growing threats, the role of professional insurance brokers like PT. Liberty and General Insurance Broker (L&G Insurance Broker) is becoming increasingly important.
As an independent risk advisor, L&G helps companies understand potential digital threats, measure financial exposure, and prepare appropriate cyber insurance coverage.
Through L&G’s experience in handling various industrial sectors, many companies now realize that cyber insurance is not just an add-on, but a strategic necessity for maintaining business continuity.
Contact L&G Insurance Broker now at Phone number 08118507773for a free consultation before the risks haunt your business.
Cyber Attacks in Indonesia: Facts and Real Cases
Indonesia is among the countries with the highest frequency of cyberattacks in Southeast Asia. According to a report by the National Cyber and Crypto Agency (BSSN), there were over 400 million cyberattack attempts throughout 2023. This figure represents a drastic increase compared to the previous year.
Here are some major cases that have occurred in Indonesia and shocked the public:
🔸PDN Data Leak Case (2024)
The “Brain Cipher” ransomware attack on the National Data Center (PDN) disrupted public services across various ministries and government agencies. Millions of citizens’ personal data was compromised, and the recovery process took days.
Losses are estimated to reach hundreds of billions of rupiah due to downtime, operational disruptions, and damage to the reputation of government institutions.
🔸Tokopedia Case (2020)
More than 91 million Tokopedia user accounts were leaked and sold on dark web forums. Although sensitive data like passwords were encrypted, personal information like email addresses and phone numbers remained exposed.
The case rocked Indonesia’s e-commerce industry and sparked a national discussion about the importance of personal data protection.
🔸Attack on Bank Syariah Indonesia (2023)
BSI suffered a ransomware attack that paralyzed its banking system for more than three days. Mobile banking, ATM services, and customer transactions were disrupted nationwide.
In addition to operational losses, BSI also faces reputational pressure and possible lawsuits from customers.
🔸Attack on Harapan Kita and Dharmais Hospitals (2021)
Two major hospitals in Jakarta were hit by the “WannaCry” ransomware that encrypted patient data and administrative systems.
As a result, healthcare services were temporarily disrupted, requiring the IT team to work extra hard to restore the system. This case demonstrates that the healthcare sector is not immune to digital threats.
Global Cases That Changed the Cyber World
To understand the scale of the risk, let’s look at some global attacks that provide important lessons:
🌍 WannaCry (2017)
This ransomware attacked more than 230,000 computers in 150 countries, including hospitals in the UK (NHS). Medical operations were crippled, patients were turned away, and global losses reached over $4 billion.
🌍 Colonial Pipeline (2021)
The US’s largest energy company fell victim to ransomware that halted fuel distribution across the US east coast.
As a result, the US government declared a national emergency. Total losses are estimated at over $5 million, including ransom payments to the hackers.
🌍SingHealth (Singapore, 2018)
The medical data of 1.5 million Singaporeans, including the Prime Minister, was stolen from the SingHealth hospital system. The government immediately tightened data security regulations and issued new guidelines for the healthcare industry.
These cases demonstrate that cyberattacks can shut down national economies and cause billions of dollars in losses — not just IT issues, but business and reputational crises.
Real Impact: From Financial Losses to a Crisis of Confidence
Cyber attacks cause various forms of losses that have a direct impact on business continuity:
- Direct Financial Loss
Includes data recovery costs, ransom payments, and lost revenue due to system downtime.
- Loss of Reputation and Public Trust
Once customer trust is lost, rebuilding it takes a long time and costs a lot of money.
- Lawsuits and Regulatory Fines
With the implementation of the Personal Data Protection Law (PDP Law), companies can be subject to severe sanctions if they are deemed negligent.
- Operational Disruption
Business activities can come to a complete halt — especially if key systems (servers, ERP, databases) are taken hostage.
Many companies fail not because they were attacked, but because they weren’t financially prepared to recover from the attack. This is where cyber insurance protection becomes crucial and strategic.
How Does Cyber Insurance Address These Risks?
Cyber Insurance is present as a financial protection solution when a digital attack occurs.
This policy not only compensates for losses, but also helps companies mitigate and restore their systems.
Main coverage covered:
- Data Breach Liability – costs and legal liability for customer data breaches.
- Business Interruption – compensation for lost revenue due to downtime.
- Cyber Extortion – payment of ransom or fee for handling ransomware.
- Forensic Investigation – the cost of digital investigations to find the cause and perpetrator.
- Reputation Management – PR costs, media handling, and public reputation restoration.
- Regulatory Fines and Penalties – fines or sanctions imposed by regulators as a result of data breaches.
A well-drafted policy can even include a 24/7 incident response team, ready to assist from the first minute an incident occurs.
The Vital Role of Insurance Brokers in Addressing Cyber Risks
Given the complexity of digital risks, companies cannot rely solely on IT security.
A combination of technological protection and financial protection is needed.
This is where the role of insurance brokers like PT. Liberty and General Insurance Broker (L&G Insurance Broker) become crucial.
Brokers are tasked with analyzing each company’s unique risks and finding the most suitable cyber insurance solution, including:
- Assess the level of vulnerability and potential losses,
- Assist in completing the underwriting questionnaire accurately,
- Negotiating the best premiums and limits with insurance companies,
- Explains the details of the policy wording (including exclusions),
- And most importantly: accompany the claims process so that it runs smoothly.
L&G Insurance Broker has served various clients in the technology, mining, transportation, and financial sectors, and is now one of the pioneers of Cyber Risk Management education in Indonesia.
L&G’s approach is not just selling policies, but also building risk awareness and a digital security culture within the company.
Case Study: How Cyber Insurance Saved a Business
Here are real examples in the international world:
💼Global Logistics Company Case (2022)
An international logistics company suffered a malware attack that crippled its global shipping system.
Total operational losses reached USD 20 million, but thanks to a cyber insurance policy that covered business interruption and data restoration, the company managed to restore its systems within 72 hours without incurring a major financial burden.
💼Hospital Cases in Europe
A major European hospital was hit by ransomware. All patient data was encrypted, and the hackers demanded a ransom of EUR 200,000.
Cyber insurance covers the costs of negotiations, digital forensics, and a portion of the ransom, as well as helping restore the hospital’s image.
Important lesson: without insurance, hospitals could lose weeks of operations.
Why Many Cyber Claims Fail to Be Paid
Not all cyber insurance claims are automatically approved. Many companies fail because:
- Late reporting of the incident to insurance (more than 48 hours).
- There is no adequate forensic evidence.
- Not adhering to minimum security policies (e.g. password policy, encryption, or backup).
- Misunderstanding of the contents of the policy wording.
Brokers like L&G Insurance Broker help ensure every aspect of claim compliance and documentation is met. With professional assistance, the potential for claim rejection can be significantly minimized.
Lessons for Companies in Indonesia
From the various cases above, there are several important lessons:
- No system is completely secure. Even government agencies can be hacked.
- Prevention must be accompanied by financial protection. IT security without insurance equals the risk of bankruptcy in the event of a major attack.
- Insurance brokers are strategic partners, not just intermediaries.
- Companies need to review their data security policies and digital SOPs.
- Regulations such as the PDP Law add to the urgency of having legal protection.
Conclusion: Learn from Victims, Don’t Become a Victim
Cyber attacks know no boundaries of time, place, or business size.
Every company in Indonesia — from startups to large corporations — is now a potential target.
Cyber insurance is a form of business responsibility to ensure that when an incident occurs, the company can survive and recover quickly.
Together with PT. Liberty and General Insurance Broker (L&G Insurance Broker), You not only buy a policy, but also get:
- Comprehensive cyber risk analysis,
- Design protection that suits your industry,
- Negotiate the best premiums and coverage,
- Full support during the claims process.
Because in this uncertain cyber world, the only way to stay safe is to be prepared — not hopeful.
🔒Want to know if your business is at high risk of cyber attacks?
Consult now with PT. Liberty and General Insurance Broker (L&G Insurance Broker), a trusted partner for cyber and technology risk insurance protection in Indonesia.
HOTLINE L&G 24 JAM: 0811-8507-773 (PHONE – WHATSAPP – SMS)
Website: lngrisk.co.id
Email: halo@lngrisk.co.id
