High Hopes, Unexpected Risks
When Liu Peng opened a building materials distribution network in Surabaya, he was very optimistic. He knew the Indonesian market was large, the economy was growing, and the profit potential was high. But in just six months, that dream was nearly shattered.
A company delivery truck was involved in an accident on the toll road. 4 billion rupiah worth of goods were severely damaged. A trusted local insurance agent, recommended by an acquaintance, said:
“Sorry Mr. Liu, your policy does not include the risk of damage to goods due to transportation accidents.”
Liu Peng was devastated. He had paid a substantial premium, but when disaster struck, his claim was denied.
It wasn’t until he met L&G Insurance Broker that he realized he’d been making a mistake. Agents don’t represent entrepreneurs, but rather insurance companies.
Trade Industry Case: Damaged Goods, Failed Claims
Liu Peng’s case is not unique. Many Chinese entrepreneurs entering the trade and distribution sectors in Indonesia—from building materials to electronics to consumer goods—are facing similar situations.
They think, “as long as they have insurance, they’re safe.” However, the policy’s contents and coverage are crucial. Regular agents rarely explain hidden risks, and when claims arise, many are denied because they’re “not covered by the standard policy.”
After using an OJK-approved broker like L&G Insurance Broker, Liu Peng not only received a policy with full coverage but also a professional team that negotiated premiums and assisted with claims from inception to disbursement.
“Now I understand,” he said. “A broker isn’t an extra expense, but a real protection for my business.”
Hospitality and Tourism Industry Case: Hotel Burns Down, Agent Missing
Zhou Lin, the owner of a boutique hotel in Bali, thought all risks were covered by the policy she purchased from a local agent. But one night, an electrical short circuit caused a small fire in the hotel’s kitchen. Several rooms were damaged, and the hotel had to temporarily close.
When Zhou Lin tried to file a claim, her agent didn’t respond quickly. “It’s being checked,” she said repeatedly. After two months, the results were disappointing—only a small portion of the claim was paid. The reason: the policy didn’t cover losses due to business interruption.
At that time, a colleague introduced Zhou Lin to L&G Insurance Broker. The L&G team reviewed her policy, helped add additional coverage for loss of profit due to business interruption, and even helped expedite follow-up claims.
Zhou Lin mengakui:
“If I had used an OJK-approved broker from the start, I wouldn’t have lost so much time and money.”
Property Case: Project Delayed, Claim Rejected
Chen Hao, a property developer from Shenzhen who was building a residential complex in Tangerang, was temporarily halted due to heavy rains that caused landslides in the construction area. He filed a claim through an agent he knew from a local contractor.
However, the result was bitter—the claim was rejected on the grounds that natural disaster risks weren’t covered by the standard policy. Chen Hao then learned that there should have been an “Extended Coverage Clause” that would have covered floods and landslides.
After consulting with L&G Insurance Broker, the policy was completely revised. It now covers not only natural disasters but also project delays and third-party legal liability.
L&G doesn’t just sell policies, but analyzes technical risks and negotiates the best terms to ensure entrepreneurs are truly protected.
Technology & Startup Case: Server Down, Data Lost
Lin Jie is the founder of a digital logistics startup in Jakarta. He focused on building an AI-based delivery management system. Everything was going smoothly until their central server was struck by lightning, losing customer data.
When he contacted the insurance agent who used to offer “electronic equipment insurance,” the response was surprising:
“Sorry, our coverage is only for physical damage, not data loss.”
Lin Jie realized that in the digital age, cyber and data risks are far more serious. Authorized brokers like L&G Insurance Broker immediately reviewed their systems and offered cyber risk and digital business interruption insurance, ensuring comprehensive protection for customers’ hardware, data, and legal liability.
Now Lin Jie regularly consults with brokers to update her coverage whenever her business grows.
Finance and Investment Cases: Claim Delays Threaten Investor Confidence
Another story comes from Zhang Rui, a Shanghai-based investor who invested in a heavy equipment financing company in Kalimantan. When one of the heavy equipment units caught fire, the insurance company delayed claims for months because the “investigation was not yet complete.”
Investors began to worry, other projects were delayed, and the company’s reputation suffered. Finally, Zhang Rui decided to useL&G Insurance BrokerThe L&G team immediately stepped in, helped complete the paperwork, communicated with the insurance company, and within three weeks, the claim was fully approved.
“That was the first time I’ve seen such a professional and fast claims process,” said Zhang Rui. “Now I only use official brokers registered with the OJK.”
Why Many Chinese Entrepreneurs Take Missteps
Many Chinese businesspeople entrust their insurance needs to local agents or acquaintances because they perceive it as more convenient. However, here’s the catch:
- Agents work for insurance companies, not for employers.
- Agents cannot negotiate premiums or additional guarantees.
- Agents do not help if claims are denied.
- And the most dangerous: if the staff chooses the wrong policy, legal responsibility falls on the company and your own employees.
Meanwhile, OJK-authorized brokers such as L&G Insurance Broker are required by POJK to:
- Defending the interests of the insured (entrepreneur).
- Negotiate the best premium.
- Assist in every claim process.
- Providing professional risk consulting.
Advantages of L&G Insurance Broker
L&G Insurance Broker has served various international clients, including Chinese businessmen, with the following core services:
- Comprehensive Risk Analysis: Tailored to every industry (from hotels to fintech).
- Premium Negotiation and Special Policies: Adjusting to actual risk, not standard products.
- Full Claim Assistance: From documents to disbursement of funds.
- Fast Digital System: Policy submission, claim reporting, and online consultation are available 24 hours.
- Registered and Supervised by OJK: Guarantee of legality and security for entrepreneurs.
With the support of a team of experts, Chinese business staff and translators can rest assured that every document and communication is handled professionally.
The Digital Era: Insurance Protection and Processes Made Easier
Now all processes can be done digitally:
- Online policy application.
- Real-time claims monitoring.
- Direct consultation with a broker without having to come to the office.
L&G Insurance Broker has utilized this digital system so that Chinese entrepreneurs can manage policies and claims quickly, safely, and transparently.
Conclusion and Call to Action
The stories of Liu Peng, Zhou Lin, Chen Hao, Lin Jie, and Zhang Rui prove one thing: using a regular agent can destroy your business, even when you’ve paid a large premium.
Denied claims, limited warranties, or slow service can cost billions of rupiah.
In contrast, OJK-approved insurance brokers like L&G Insurance Broker provide real protection—from policy creation and premium negotiation to fast and thorough claims settlement.
“In China, I trust the system. In Indonesia, I trust OJK-approved brokers,” Chen Hao concluded.
Don’t wait until you’re disappointed like them. Protect your business now.
Contact L&G Insurance Broker – an OJK-approved broker that advocates for entrepreneurs, not insurance companies.
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DON’T WASTE YOUR TIME AND SECURE YOUR FINANCIAL AND BUSINESS WITH THE RIGHT INSURANCE.
HOTLINE L&G 24 JAM: 0811-8507-773 (CALL – WHATSAPP – SMS)
Website: lngrisk.co.id
Email: halo@lngrisk.co.id
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